Privacy Policy

At Vijaya Care Hospital (విజయ కేర్ హాస్పిటల్), located at Vijayamahal Gate Center, Nellore, Andhra Pradesh, we are steadfastly committed to safeguarding the privacy, confidentiality, and security of our patients, their families, and all visitors to our medical facilities and website.

This Privacy Policy outlines how we collect, handle, safeguard, and use your personal information and sensitive personal data or information (SPDI) in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, and the guidelines of the National Health Authority (NHA).

1. Information We Collect

When you register as an outpatient (OPD), are admitted as an inpatient (IPD), undergo diagnostic imaging, visit our fertility center, or use our website, we may collect the following categories of data:

• Personal Identifiers: Patient full name, age, gender, date of birth, residential address, emergency contact numbers, email address, and government identification numbers (Aadhaar card, voter ID, or passport).
• Clinical & Medical Records: Chief complaints, vital signs, past medical and surgical histories, medication logs, allergies, clinical examination findings, ultrasound scan reports, blood test results, ECG, Echo reports, and surgical summaries.
• Fertility & Maternity Records: Obstetric history, ultrasound scans, antenatal check-up logs, IUI / fertility evaluation reports, and labor delivery records.
• Insurance & Scheme Data: Dr. YSR Aarogyasri card numbers, Rice card numbers, Employee Health Scheme (EHS) credentials, Working Journalists Health Scheme (WJHS) details, TPA corporate insurance card details, and cashless pre-authorization documentation.
• Billing & Payment Information: Inpatient billing receipts, payment transaction records, bank account details for authorized insurance refunds, and pharmacy purchase history.

2. How We Collect Your Information

We collect information through multiple lawful and transparent touchpoints:

• Direct In-Person Registration: At the front desk reception, casualty triage, OPD consulting rooms, and Aarogyasri facilitation counters.
• Diagnostic & Surgical Procedures: Generated through clinical consultations by Dr. P. Vijaya Kumar, Dr. G.L. Annapurna, and visiting specialists, laboratory pathology tests, and radiological scans.
• Digital & Telephonic Interactions: When you call our hospital helplines (77023 94666 / 81214 50112 / 81214 50113), email us, or scan our QR navigation markers.
• Government Health Portals: When processing cashless claims via the Dr. YSR Aarogyasri Trust or NHA Ayushman Bharat portals.

3. Purpose of Processing & Medical Usage

We process patient data exclusively for legitimate medical, clinical, and operational purposes:

1. Provision of Clinical Healthcare: Delivering accurate medical diagnosis, emergency resuscitation, critical care monitoring in our ICU, surgical interventions, obstetric care, and post-operative reviews.
2. Continuity of Care: Maintaining longitudinal medical histories to prevent medication contraindications, duplicate diagnostic testing, and improper dosages.
3. Cashless Treatment Processing: Transmitting medical documentation, diagnosis sheets, and operation notes to Dr. YSR Aarogyasri Trust, EHS, or insurance TPAs to secure pre-authorization and claim approvals.
4. Hospital Administration: Scheduling consultations, managing room allotments, coordinating pharmacy dispensing, and auditing clinical quality.
5. Statutory Compliance: Fulfilling mandatory reporting obligations under the Clinical Establishments Act, registering births and deaths with municipal authorities, and reporting infectious diseases to public health departments as mandated by Indian law.

4. Patient Confidentiality & Record Protection

We employ robust administrative, technical, and physical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your medical records:

• Doctor-Patient Privilege: All treating physicians, resident doctors, nursing officers, and healthcare attendants are bound by ethical confidentiality codes.
• Role-Based Access Controls: Electronic Health Records (EHR) and laboratory databases are restricted strictly to authorized medical staff directly responsible for the patient's care.
• Physical Record Security: Physical case files, consent sheets, and historical registers are preserved in secure medical record departments with surveillance and controlled entry.
• Data Encryption: Website traffic, phone helpline logs, and electronic insurance submissions utilize industry-standard TLS/SSL encryption.

5. Information Sharing & Third-Party Disclosures

We strictly limit disclosure of your information to the following authorized circumstances:

• With Your Consent: Sharing treatment records with your nominated family members, referring doctors, or external tertiary centers when transferring care.
• Insurance TPAs & Government Schemes: Sharing relevant medical summaries and diagnostic images with Dr. YSR Aarogyasri Trust, NTR Vaidyaseva, EHS, WJHS, and private insurers to approve your cashless hospitalization claims.
• Accredited Diagnostic Laboratories: Submitting specimen samples to accredited external pathology or genetic centers for specialized tests not performed on-site.
• Legal & Regulatory Mandates: Disclosing records when strictly demanded by judicial orders, court summons, or regulatory health bodies under applicable Indian laws.

6. Patient Rights

Under Indian healthcare regulations and the DPDP Act, every patient at Vijaya Care Hospital possesses the following rights:

• Right to Access: You are entitled to receive a complete discharge summary, copies of diagnostic imaging, pathology results, and itemized billing statements upon completion of treatment.
• Right to Correction: You may request correction of erroneous demographic information, updated phone numbers, or updated emergency contacts.
• Right to Second Opinion: You may request certified copies of your clinical notes and test investigations to seek a secondary medical opinion.
• Right to Consent Withdrawal: You may withdraw consent for optional communications; however, essential medical and financial records must be retained pursuant to statutory healthcare record retention rules.

7. Retention of Medical Records

In adherence to the Medical Council of India guidelines and statutory retention standards, inpatient medical case sheets, surgical registers, and consent forms are retained for a minimum statutory period of three (3) years from the date of discharge, while medico-legal and pediatric records are preserved for longer statutory periods as prescribed by law.

8. Grievance Redressal & Privacy Officer

If you have any questions, clarifications, concerns, or grievances regarding the processing of your personal health data or this Privacy Policy, please contact our designated Hospital Grievance Officer:

This Privacy Policy was last updated on January 1, 2026. Any future revisions or regulatory updates will be posted here with an updated effective date.