Terms & Conditions

Welcome to Vijaya Care Hospital (విజయ కేర్ హాస్పిటల్). These Terms & Conditions govern the relationship between Vijaya Care Hospital, located at Vijayamahal Gate Center, Nellore, Andhra Pradesh, and our patients, attendants, visitors, and users of our healthcare services and digital platforms.

By seeking medical evaluation, registering as an outpatient (OPD), being admitted as an inpatient (IPD), accessing our fertility center, or utilizing our website, you agree to be bound by these Terms and all applicable medical regulations under Indian law.

1. Medical Consultations & Outpatient Services (OPD)

• Consultation Registration: Outpatients must register at the reception desk with valid contact details and basic demographic data.
• Specialist Consultations: Appointments with Dr. P. Vijaya Kumar (Senior Physician & Diabetologist), Dr. G.L. Annapurna (Senior Gynaecologist & Fertility Specialist), and visiting super-specialists (Cardiology, Neurology, Urology, Nephrology, Orthopedics) are scheduled based on doctor availability and clinical urgency.
• Triage Priority: While we endeavor to honor consultation time slots, emergency trauma cases, acute myocardial infarctions (heart attacks), severe respiratory distress, and high-risk obstetric emergencies are given immediate priority over scheduled elective consultations.

2. Patient Responsibilities & Disclosure

To ensure patient safety and effective clinical outcomes, patients and their attendants agree to:

• Provide Accurate Medical History: Disclose complete and truthful information regarding past illnesses, current medications, drug allergies, previous surgical procedures, and medical implants. Vijaya Care Hospital is not liable for adverse events arising from withheld or falsified clinical history.
• Adhere to Treatment Plans: Follow the prescribed therapeutic regimen, dietary advice, post-surgical care protocols, and scheduled review appointments.
• Informed Financial Responsibility: Understand the estimated costs of treatment, room rent, surgical packages, and medicines, and settle dues in accordance with agreed hospital billing schedules.

3. Emergency & Casualty Admissions

Our Casualty & Emergency Department operates 24 hours a day, 365 days a year. In life-threatening emergencies (e.g. road traffic trauma, acute cardiac arrest, snake bite, chemical poisoning, or severe shock), our medical team initiates immediate life-saving resuscitation and stabilization before completing administrative paperwork.

Attendants must furnish identification and sign emergency consent documents at the earliest practicable opportunity once the patient is medically stabilized.

4. Cashless Schemes, Health Insurance & Billing

Vijaya Care Hospital facilitates cashless treatment under various government health schemes and private insurance policies:

• Government Health Schemes: We accept Dr. YSR Aarogyasri, Dr. NTR Vaidyaseva, Employee Health Scheme (EHS), Working Journalists Health Scheme (WJHS), and APSPDCL / AP Transco cashless healthcare. All cashless admissions are subject to verification of active cards and pre-authorization approval by the respective government trust.
• Corporate TPA Insurance: Patients seeking cashless admission under private health insurance must submit valid policy cards, photo ID, and doctor referral slips to our insurance desk upon admission.
• Co-Payments & Non-Covered Items: Any medical items, non-payable consumables, room rent upgrades, or treatments not authorized by the insurance provider or scheme guidelines remain the personal financial liability of the patient or attendant.
• Payment Modes: We accept cash, major credit/debit cards, UPI, and direct bank transfers at our centralized billing counter. Complete itemized bills and receipts are provided upon discharge.

5. Informed Consent & Clinical Procedures

Before any surgical intervention, laparoscopic surgery, regional or general anesthesia, invasive diagnostic test, or fertility procedure (such as IUI), the treating surgeon or anesthesiologist explains the diagnosis, proposed procedure, expected outcomes, risks, and available alternatives.

Patients (or legal guardians / authorized relatives in cases of minors or incapacitated patients) are required to execute written Informed Consent forms. You retain the right to ask questions and seek clarifications prior to executing consent.

6. Code of Conduct & Zero Tolerance for Violence

Additionally, patients and visitors must adhere to the following hospital etiquette:

• Visiting Hours: General visiting hours are 4:00 PM – 7:00 PM. Only one (1) designated attendant with a valid pass is permitted inside ICU and post-operative recovery rooms.
• Cleanliness & Hygiene: Vijaya Care Hospital is a strict No Smoking, No Alcohol, and No Tobacco / Gutkha zone. Please maintain quiet and cleanliness throughout hospital corridors and wards.
• Valuables & Personal Belongings: Patients are advised not to keep large sums of cash, jewelry, or expensive electronic devices in hospital rooms. The hospital management bears no liability for lost or unattended personal articles.

7. In-House Pharmacy & Diagnostic Services

Anu Pharmacy, our in-hospital dispensary, supplies genuine prescription medications, surgical consumables, and emergency life-saving pharmaceuticals 24 hours a day. Schedule H and Schedule X medicines are strictly dispensed upon presentation of a valid prescription signed by a registered medical practitioner.

8. Intellectual Property & Website Usage

The hospital wordmark "Vijaya Care Hospital", the Telugu logo "విజయ కేర్ హాస్పిటల్", the V-hands emblem, photography of hospital infrastructure, and text content published on this website are the proprietary intellectual property of Vijaya Care Hospital. Unauthorized reproduction, modification, or commercial exploitation without prior written consent is strictly prohibited.

9. Limitation of Liability

Medicine is an observational, diagnostic, and therapeutic science with inherent physiological variables. While our medical consultants and nursing teams adhere to established Indian and international clinical standards, treatment outcomes cannot be guaranteed. Vijaya Care Hospital shall not be held liable for unforeseen clinical complications, idiosyncratic adverse reactions, or outcomes resulting from non-compliance with post-discharge medical advice.

10. Governing Law & Dispute Resolution

These Terms & Conditions and any disputes arising in connection with hospital services or admission shall be governed by, construed, and enforced in accordance with the laws of India. The courts of Nellore, Andhra Pradesh shall have exclusive jurisdiction over any legal proceedings.

11. Contact Information

For administrative inquiries, feedback, or clarifications regarding these terms, please contact: